Operator Assisted Conferences
TelSpan’s Operator Assisted audio conferencing services provide you with the high touch client service that you require on a daily or as-needed basis. From moderating important question and answer sessions to monitoring lines for clarity, a TelSpan Operator not only helps you manage your conference more effectively, but also strives to ensure that your conference is viewed as a success by all your participants. From educational events, to investor relations calls, TelSpan’s team of professional operators is ready to assist you with your important conference. Enjoy the peace of mind that a professional TelSpan Operator can bring to your next audio or Web conference.
Branding- Custom greetings specific to your organization or event can be recorded and used to greet callers.
Sample of Standard TelSpan Audio Conferencing Recording
Sample of Branded Audio Conferencing Recording
Audio and Web Branding Feature Sheet
Dial-Outs- A TelSpan Operator can dial-out to you or to your participants to bring you or them into the conference if you desire.
EasyID- This enhanced feature makes possessing an additional and unique code a requirement to enter a conference. Each participant is assigned a unique PIN in advance. When their PIN is entered, their name and other information tied to their name will automatically populate.
EasyID
Feature Sheet
Instant Conferencing- With one “800” number and your assigned conference codes, you can instantly be connected to up to 50 Participants to hold an immediate conference.
Instant Conference
Feature Sheet
InstantInvite- A Microsoft OutlookTM email application used to schedule your audio or Web conference.
InstantInvite
Feature Sheet
Live Conference Monitoring- If requested, a TelSpan Operator can act as a silent participant for the duration of your important conference to immediately answer any questions you might have or to perform any functions you desire.
Participant Data Collection- As participants enter your call, TelSpan’s Operators can gather their names and/or company affiliations. At the conclusion of the conference, a list of this information can be sent to the moderator/host.
Playback- Allows you to access a previously recorded conference by calling a specified toll-free number and entering your unique Recording Reference Number.
Polling Sessions- A TelSpan Operator can manage a Polling Session, where questions are answered by touchtone keypad and results are communicated by the Operator to either the entire group or to just the host.
Recording and Archiving- Full and edited recording services are available, with archiving options of tape, CD or electronic download.
Question and Answer Sessions- A TelSpan Operator introduces speakers and facilitates a structured Question and Answer session at any designated point during the conference.
Urgent Conferencing- Enables you to pre-populate identified group lists and attach them to a toll-free number. Upon dialing the number, TelSpan’s audio conferencing system will automatically dial out to all of the participants on your list, providing you with a way to reach your group immediately in an urgent situation.
*0- The “star 0” touchtone feature is available within your TelSpanDirect audio conference at any point during your call. When you press *0, you are able to speak privately with an Operator who will answer any questions you may have.
Operator Assisted Audio Conferencing Resources:
Operator Assisted Audio Conferencing Feature Sheet
Virtual Events Feature Sheet
To schedule an Operator Assisted Conference, contact TelSpan at 800-937-7726 Click here to request more information