News Room
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently appointed Doug Stump as its new Sales Manager. At TelSpan Mr. Stump’s primary responsibilities will include managing TelSpan’s team of inside sales professionals and support staff, increasing productivity and revenues, and improving sales procedures and processes. Mr. Stump will work closely with Marketing to increase sales of TelSpan’s conferencing and communications services, including conferencing events, audio, web and video conferencing, streaming, and video production services.News Release: November 19, 2012
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotions of Olivia Fritz and Grant Lawson within TelSpan. Olivia Fritz has been appointed to the position of Client Services Professional Supervisor. Ms. Fritz joined the TelSpan team three years ago and has since played a key role in deploying many of our new products and technologies. In her new role, Ms. Fritz will be responsible for the successful management of all client related interactions, escalated case management, and will focus on audio conferencing bridge technologies and other web-based applications.
Ms. Fritz adds, “TelSpan’s Client Services Professionals are some of the best in the industry and I look forward to assisting each of them with their continued growth and development. In the past several years, TelSpan has become so much more than a conferencing company, and with leading edge technologies and our commitment to E3 service, I can only imagine where we will go from here.”
Grant Lawson has been promoted to the newly created position of Media Services Supervisor. Mr. Lawson has been with TelSpan for four years and has served in various capacities in TelSpan’s Client Services and Web Support departments. His performance has positively impacted TelSpan’s record of client care, problem resolution, and ability to offer customized service solutions. According to Kathryn Woodward, Manager of Client Services, “Grant is known for his ability to overcome problems during challenging situations and deliver a seamless product to our clients and their audience”
In his new role Grant will oversee all media service and web support interactions, case management and resolution, with an emphasis on streaming, content delivery network, video production and media services. TelSpan’s Technology Support Representatives will report to Mr. Lawson.
Mr. Lawson adds, “We’ve built a solid foundation of base services, and now we’re very excited to expand our reach into the video production and media services markets. The focus of our Media Services Team will be geared towards new video and live event acquisitions while building on our existing streaming media capabilities.”
According to Kathryn Woodward, “The quality of our services and the satisfaction of our clients are of utmost importance to Telspan. I look forward to Grant and Olivia helping us to achieve the next levels in client care and service delivery.”About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at This email address is being protected from spambots. You need JavaScript enabled to view it. .
News Release: July 12, 2012
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently appointed Al Paison to its Board of Advisors.
Mr. Paison is the President & CEO of the Loyalty Research Center, a market research and consulting firm headquartered in Indianapolis, IN that specializes in measuring and managing customer and employee satisfaction and loyalty. Loyalty Research Center’s customer and employee loyalty studies provide organizations the information needed to strengthen customer relationships, improve company performance and increase company value.
Al is a frequent speaker at seminars and conferences within the product and service quality measurement, improvement, and management arena.
Keith Locke, President and CEO of TelSpan adds, “Al has been a long-time friend and advisor to TelSpan’s ownership and management. His experience and insights into our operations and market opportunities have always served the best interests of our employees and clients. He knows what matters and he knows how to pursue and achieve success.”
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at This email address is being protected from spambots. You need JavaScript enabled to view it. . For more information about Loyalty Research Center, please visit www.loyaltyresearch.com
News Release: July 9, 2012
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently appointed Jerod Keller as its new Technical Operations Manager. In his role Mr. Keller will oversee TelSpan’s Technical Operations team as they deliver E3 (Excellence Exceeding Expectations) service to TelSpan’s clients through various technology platforms, and work to provide newer technologies and services to TelSpan and its clients.
Mr. Keller most recently served as the Director of Information Technology for the American College of Sports Medicine where he was responsible for all computing and telecommunications facilities and services for the organization and all its associated programs and affiliates. His experience includes management and awareness of a wide variety of technologies and software support. Prior to that, Mr. Keller was employed by Haverstick Consulting as Corporate and Network Infrastructure Administrator.
According to Keith E. Locke, TelSpan’s President and CEO, “Jerod brings with him a heightened enthusiasm for current technologies, a curiosity for the existing technologies of telephony and IP services and the strength of mind to make sense of what these technologies enable now and in the future. With his experience in associations and the world of healthcare and medicine, he offers a perspective that will guide our further forays into video conferencing, technical services, and mobility, each focused upon client-friendly services in our selected markets.”
Mr. Keller will work in TelSpan’s headquarters offices in Indianapolis, IN.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at This email address is being protected from spambots. You need JavaScript enabled to view it. .
News Release: April 23, 2012
TelSpan Worldwide Conferencing is proud to announce their award as Runner-Up in the Greater Indianapolis Chamber of Commerce’s first ever video contest. The contest invited Chamber members to create an original video, two minute in length or less addressing one of the following questions:
• What does the Chamber mean to you and your business?
• What is your stand-out Chamber moment and why?
• Where do you see the most value from your membership and why?
TelSpan’s Video Production Team created their award-winning video around how TelSpan has progressed since its founding in 1989, thanks to a successful partnership with the Greater Indianapolis Chamber of Commerce. Videos were judged on creativity, uniqueness and impact of the story.
Serving clients worldwide, TelSpan strives to provide each and every client with E3 (Excellence Exceeding Expectations) service. With its focus on E3 client service, TelSpan specializes in high touch critical conferencing events and video production services.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, operator-assisted event and Q&A conferences, and video production services. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at
This email address is being protected from spambots. You need JavaScript enabled to view it.
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News Release: November 3, 2011
In today’s world, video messaging is becoming more ubiquitous. It is estimated that by 2013, 90% of internet traffic will be video. Audiences expect messaging to be in video format, and as a result more and more organizations are struggling to find an effective and affordable way to provide video messaging to their constituents.
In order to assist our clients with these needs, TelSpan has introduced new Video Production Services. Our production team works with clients of all sizes and types to produce customized video presentations utilizing materials that the client already has on hand. Existing elements such as video clips, audio clips, images, text and music, are provided by the client, then TelSpan’s Video Production Team combines them into an engaging message for client use. Clients currently use TelSpan’s video messaging in webinars, on websites, YouTube, social media sites, training libraries, and other online locations.
Video quality is improving across the web and many small to medium sized organizations don’t know where to begin with a video marketing program or whom to trust with their video production needs. Learn how TelSpan’s Video Production Team can assist you in producing, professional and affordable videos. A sample of TelSpan’s Video Production work is available at http://www.telspan.com/telspan-video-production-example.
TelSpan was established to provide clients with “best-in-class” conferencing and communications technologies and offers a full line of web, audio and video conferencing solutions as well as online registration, streaming, and other communications services. Video Production Services are a natural extension of TelSpan’s commitment to provide world class care to its clients.
For more information on TelSpan’s Video Production Service or any of our other conferencing and communications services, visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at
This email address is being protected from spambots. You need JavaScript enabled to view it.
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News Release: January 27, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services, announces enhancements to its TelSpanRayo integrated web, audio and video conferencing platform. The enhancements include a redesigned and simplified meeting viewer toolbar and icons, a new polling feature available on licenses of 50 seats and higher, the ability to launch a speed test which displays test results, and the availability of additional emoticons.
News Release: September 22, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotion of Kathryn Woodward to Manager, Client Services. Ms. Woodward has been with TelSpan since 2006 and during her tenure has exhibited a superior E3 work ethic and exceptional service to TelSpan’s clients while serving as an Operator, Supervisor, and Coach and Trainer for the Client Services Department.
The Client Services Department encompasses the client-facing operational areas of TelSpan, and Ms. Woodward will assume responsibility for all Audio and Web Conferencing, Concierge Event Management, and Video Production Services worldwide. Previously, Ms. Woodward developed TelSpan’s three tiered Client Service Professional certification program and supervised the complete Audio Conferencing Client Experience. Dan Keller, Vice President, TelSpan adds, “Kathryn has shown extreme dedication to client care, and has demonstrated the ability to train TelSpan’s staff to provide the best service levels possible. Her breadth of knowledge of all of TelSpan’s services has provided us with great forward-thinking offerings and new product development. Kathryn is and has been a tremendous asset to TelSpan.”
Ms. Woodward adds, “I look forward to working closely with my team to increase the level of E3 service delivered to our clients each and every day. It is the goal of the Client Services Team to make conferencing as easy and effective as possible for our clients and their participants. It is an exciting time to be part of the Client Services Team, as we continue to roll out complimentary services to our core conferencing products, including Concierge Event Management and Video Production which can help our clients increase productivity, grow revenue, and enhance their image as a professional organization.”
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at This email address is being protected from spambots. You need JavaScript enabled to view it. .
News Release: June 14, 2011
Understanding that the success of conferencing events is critical to the achievement of client goals, TelSpan is launching its Concierge Event Management Service. With over 20 years of experience, TelSpan is uniquely positioned to apply its industry leading E3 (Excellence Exceeding Expectations) Service to the management and execution of complex conferencing events.
Technology today is evolving faster than ever. With its full range of conferencing and communications services coupled with industry leading service, TelSpan’s Concierge staff is prepared to work with clients to customize each event in order to reach the desired objectives. A TelSpan Concierge will handle the planning and execution of each event, allowing the client to focus on event content. TelSpan’s Concierge Event Management Service will handle all logistical details, guaranteeing a professional, flawless event.
A TelSpan Concierge will facilitate event technology selection, consult on media presentation, handle all aspects of event registration, coordinate and train speakers, conduct PC compatibility testing, customize introductions and scripting, facilitate pre and post-event surveys, conduct roll call or other participant screening, conduct polling, provide event recording and archiving, customize branding, provide transcriptions, and more.
TelSpan was established to provide clients with “best-in-class” conferencing and communications technologies and offers a full line of web, audio and video conferencing solutions as well as online registration, streaming, and other communications services. Concierge Event Management Services are a natural extension of TelSpan’s commitment to provide world class care to its clients.
For more information on TelSpan’s Concierge Event Management Service or any of our other services, visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at
This email address is being protected from spambots. You need JavaScript enabled to view it.
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News Release: March 2, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services is proud to announce the availability of its International Flat Rate Service. Many international conferencing participants struggle with high pricing and mobile accessibility issues, making joining an audio conference expensive, or even impossible. TelSpan’s International Flat Rate Service provides an innovative solution to these two issues by connecting participants easily and inexpensively from the countries in which it is available.
This new SIP-enabled service allows conference participants utilizing TelSpan’s T3 conferencing service, to join their conference by dialing a local access number from selected countries. Rates for this service are 9.4 cents per minute per connection, making international access more affordable than ever. Participants can join their call from selected countries through a local dial number from any phone, including mobile phones.
TelSpan WorldWide Conferencing is continually seeking ways to provide a variety of international access points for clients across the globe, while continuing to provide E3 (Excellence Exceeding Expectations) service on each and every conference.
To learn more about TelSpan’s International Flat Rate service, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at
This email address is being protected from spambots. You need JavaScript enabled to view it.
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News Release: November 30, 2010
TelSpan, the Indianapolis-based provider of worldwide conferencing services, is proud to announce the purchase and installation of the ACS 1000, Audio Conferencing Bridge, created and installed by Aonta Technologies, Dublin, Ireland. “The Aonta bridge is a world-class, carrier-grade conferencing bridge for high quality, high capacity conferencing and is based upon SIP technology, the emerging standard for VoIP technologies,” according to David Seavers, President of Aonta. David adds, “We are delighted to have TelSpan as a customer. TelSpan’s commitment to E3 Service “Excellence Exceeding Expectations” is represented in the character of their team, the quality of their services, and their dedication to client service.”
This bridge offers TelSpan clients a wealth of new benefits and features including increased flexibility, improved client customization and branding options, greater capacity for large audio conferences, and increased fraud protection and is being marketed under the name T3.
News Release: October 5, 2010
TelSpan Worldwide Conferencing is proud to announce their selection as the WIBC 5/3 Bank Small Business Spotlight award recipient for October.
Nominated by employee Angi Trapp, TelSpan was selected for its reputation for exceptional client service within the conferencing industry, employee training and development programs, and high levels of client satisfaction. Headquartered in downtown Indianapolis, TelSpan offers a complete line of services including audio, web and video conferencing, online registration, streaming solutions and podcasting services, and has been serving clients worldwide for two decades.
