In business today, it is common to refer to “differentiation” and “uniqueness” as qualities to which we should aspire and which will garner us greater market share, or profit margin, or overall growth. At TelSpan, we agree that the concept of differentiation is important to the overall positioning of our services in your work world and even in your mindshare. If we are the same as everyone else, if we give you no reason to consider why we might be different and special, we are providing you very little reason to be our client and to use our services.
Fortunately, TelSpan seeks to view this business analysis—and client service overall—a bit differently. Uniquely, if I may say so. We seek to learn what job you want us to do for you. What is it that you need to do, to have done, how do you want it to be done, and what makes it valuable to you?. If you want a quick and easy Conference call, with virtually no bells and whistles, we do that. Although we are aware that others will offer that kind of service, we know that we offer it with the differentiation of quality and care in the process. An 800 number with a multi-digit code is a staple of the industry, but what else might you want or need with that basic service? A friendly Operator on standby? A range of options provided by an knowledgeable Sales person? A web support person to help you or your participants? Or, detailed billing when your Conference is completed. This is how TelSpan’s E3 service helps us to help you get the jobs done that you want done. We do even the basics differently and better than others.
Now think about your more important Conferences: Earnings Calls, Investor Calls, Board Meetings, major Marketing or Sales Presentations, Training Sessions. When you need the best of Operator services, does it make a difference to you to know that TelSpan’s Operators undergo rigorous testing and certification examinations for three to five months before they are permitted to serve as a solo Operator, that they are selected and trained for both attitude and aptitude? If the job you want done is ensuring a successful Conference, impressive to your group and to your participants, and you value the friendliness and professionalism of the Operator as well as the thoroughness of an Event Advisor, TelSpan is your only real choice in today’s Conferencing market. Our focus is upon delivering the degree of service that you demand and deserve. The job you want done may be a simple Conference Call in general terms; the real job you want done is the confidence that a professional group has handled your needs from beginning to end, flawlessly and reliably. When we toss in friendliness and an overall spirit of service, the results are unbeatable.
So, what job do you want done? Regardless of your choice, TelSpan’s professionals will work with you to understand whatever that job is and the way you want it done. From video production to web support, from Operator services to general reservationless calls, from live streaming to recorded replays, TelSpan’s degree of service will have you noticing our difference in service and in service delivery—not simply because we say we are service oriented, but because we start with ensuring that you receive the completed job that you originally wanted, completely, considerately, professionally, in the manner you wish.
Many of our clients send us compliments after important Conferences, Webinars, Presentations, Trainings, and routine encounters with our Operators, Event Advisors, and general staff. Step up to the job you want done. Help us to know precisely how you wish to be served. Then, relax and enjoy the process. You are in good hands and your job will be completed as you wish to have it done. That’s a good day for everyone in the Conferencing industry, and you’ll be respected and appreciated in your own organization for the important role that you played in that process as well.
Renewal. This idea usually brings to mind a vision that is relevant to the individual, and it is different from person to person. Renewal is defined as “the act of renewing or state of being renewed” and is exactly what has been going on here at TelSpan. As we have expanded our services over the last few years, we came to realize that we needed to make some adjustments to our look to better represent ourselves.
A new look can bring with it a whole new attitude, but it doesn’t change the core of who you are. You can be the blonde bombshell at the holiday party, but you still get to be the loving parent and loyal friend you’ve always been. The great news, though, is that you feel fantastic! At TelSpan, we are updating those things that need it, but keeping the core values and E3 service intact so rest assured that even though we look different, we are still the TelSpan you can rely on for all your communication needs. (Oh, yeah….we really do feel fantastic!)