|
Slide - Concierge Event Management Service |
where is the content on this thing? |
|
Audio Conferencing Services
From reservationless conferencing to customized audio events run by professional operators, TelSpan has an audio conferencing solution to fit your specific needs. TelSpan’s operators and Event Advisors are ready to do whatever it takes to make your next audio conference perfect.
Whether you need simple reservationless conferencing , a customized operator assisted conference call, or both, TelSpan is ready to customize a solution to fit your needs.
TelSpan Offers:
- Professionally Trained Operators
- Dedicated Event Advisors
- Branded Toll-Free Numbers Available
- Guaranteed Reliability
- Industry Leading Client Service
- No Contracts, No Minimums
- Nearly Two Decades of Industry Experience
- Conferencing Solutions Customized
Reservationless Audio Conferencing
When you need to audio conference on-demand, TelSpanDirect allows you and your participants to meet 24/7 without any scheduling or reservations. Enhance your audio conferencing experience with any of TelSpanDirect’s features, and know that TelSpan’s professional operators are always a keypad touch away to assist you with your conferencing needs.
Reservationless Audio Conferencing Includes:
- Branding
- Customize your greeting on your own toll-free number
- Broadcast
- Mute your audience if you desire
- Online Conference Management
- Manage your conference from your desktop
- Dedicated Dial-In Numbers
- Toll free number specific to your organization
- Electronic Downloads
- Your recorded conference can be downladed as .wav or .mp3 files
- First Hold
- Place participants on “Music Hold” as they enter
- Conference Locking
- Host can lock the conference
- Polling
- Survey participants during your conference
- Roll Call
- collect participant data upon entry
|
Operator Assisted Conferencing
From reservationless conferencing to customized audio events run by professional operators, TelSpan has an audio conferencing solution to fit your specific needs. TelSpan’s operators and Event Advisors are ready to do whatever it takes to make your next audio conference perfect.
TelSpan Operator Assisted Audio Conferencing Includes:
- Dial Outs
- An operator can dial out to you or your participants if you desire.
- Live Conference Monitoring
- If you desire, an operator can be dedicated to your call.
- Participant Data
- Operators can collect name and/or company affiliations of your participants.
- Conference Locking
- Host can lock the conference.
- Polling
- An Operator can manage a pool of your participants and communicate the results as you desire.
- Q&A Session
- Have an Operator professionally moderate a Q&A session between your speaker and participants.
- Recording/Archiving
- Available upon request for all conference calls.
- Web Conferencing
- If you wish to add a visual component to your audio conference, our staff will be happy to assist you.
|
|
|
|
According to wikipedia, "The term mission critical refers to any factor (equipment, process, procedure, software, etc.) which is crucial to the successful completion of an entire project. It may also refer to a project the success of which is vital to the mission of the organization which attempts it.
This is a term that recently came up in a discussion I was involved in pertaining to important conferencing events, whether audio and/or web in nature. Does it seem odd to think of a conference as "mission critical"? Not if you really think about it. Does a Corporate Communications Manager view his quarterly Investor Relations call as "mission critical" when his CEO is on the line talking to important invesors? You bet. Does a healthcare organization sponsoring a large continuing education event with a famous doctor as a speaker view his event as "mission critical"? Of course.
When planning your next conferencing event, take a moment to think about its importance, and be sure your Conferencing Service Providor will go to the ends of the earth to handle the critial factors such as locating your speaker, no matter how difficult they are to reach, guaranteeing 99.999% uptime, having live web specialists available to ensure everyone can access the platform immediately, and having US -based event advisors and professional operators on your call to handle any issue with immediacy.
Be sure your next "mission critical" conferencing event is a success! |
|
Six Steps for Customer Service |
|
Here is an interesting article on Customer/Client Service by Kevin Stirtz. Some good ideas that can apply many situations and industries.
1. Ask your customers what they want.
This is different than what they expect. What customers expect is usually less (often a lot less) than what they want. But you need to know what they want.
What do they want in general? What are they trying to accomplish (or avoid)? Why did they choose you instead of your competition? What are their priorities and preferences?
Keep in mind different customers focus on different aspects of what your business does and how you do it. But if you speak with enough, you should see patterns and trends. You should develop some profiles of what various customers want.
Also look for how your customers want to be served. This will vary a lot and is harder to discover. Most people focus on what they want because it's easier to talk about. But people like to be treated well. We all have different definitions of what being treated well means. You need to learn what it means to your customers.
|
|
Read more...
|
|
|
|
|
|
|
Page 1 of 3 |
