When your conferencing participants or speakers encounter an unexpected issue accessing your event, is someone there to assist? Here’s what happened recently when a TelSpan conference speaker encountered an issue.
Last week, Dan Keller, our Director, Corporate Quality Assurance received a call. The caller had recently been a speaker on a webinar facilitated by a TelSpan client. Unfortunately, during the pre-conference, she experienced issues accessing the web conferencing platform due to security issues with her employer’s server. She called Mr. Keller after the event to personally inform him that she was completely surprised and greatly impressed with TelSpan’s follow-up with her regarding her web conferencing issues, especially since she was not a TelSpan client. She thanked Web Services for his outstanding work, extreme professionalism, and the caring attitude he exhibited. She also stated that TelSpan provided her with such great service that she is recommending that her employer begin using us as their conferencing provider!
At TelSpan, every employee is guided by our goal to provide E3 (Excellence Exceeding Expectations) service to each and every person with whom we come into contact. When selecting a conferencing provider, prepare for the unexpected!