Having a successful self-managed conference call can happen for you if you are armed with the right information, and take a few minutes to help your participants be prepared.
There are a few common problems that happen on conference calls that are easily avoided with proper preparation, and one of them is hold music playing into the call. If someone in your conference call puts their phone on hold to answer another call, they might just be playing hold music into the conference call. This will make it very difficult for everyone else to hear, so the best way to avoid this is to simply inform your participants ahead of time. If they have another call they must take, they can simply disconnect from the conference and call back in when they are free. They are missing everything that is happening on the call, so they have nothing to gain by staying on the line. Remember, if someone is playing hold music into your call, you can utilize TelSpan’s *0 feature to get assistance from a Client Service Professional.
Another common problem in conferencing is background noise. Sometimes a person needs to get on a conference call when they are in the airport or at a restaurant, and while it may not sound too loud to them, the background noise is very distracting to other participants on the call.
TelSpan’s *1 feature allows each participant to toggle between mute and un-mute so that they are able to fully engage in the call without the distraction of the final boarding call preventing everyone from hearing. As the host of the call, you have the power to mute all participants at any time by utilizing the *5 feature, and if you need help finding the source of the disturbance, remember to press *0 and a TelSpan Client Service Professional will isolate the problem and work with the participant to achieve a solution.
