News Release: February 1, 2012
From now through February 29, TelSpan, the Indianapolis-based provider of worldwide conferencing and communications services is offering $50 off each Concierge Event Conferencing Package. Eligible events must take place between February 1 and February 29, 2012.
Understanding that the success of Conferencing Events is critical to the achievement of client goals, TelSpan launched its Concierge Event Management Service in 2011. This service was created to assist clients with the planning and execution of each Concierge Conferencing Event, allowing the client to focus on the event content. A TelSpan Event Concierge will handle all logistical details of each Concierge Event, including event technology selection, consultation on media presentation, event registration, coordination and training of speakers, PC compatibility testing, customization of introductions and scripting, facilitation of pre and post-event surveys, conduct roll call, other participant screening, and polling, provide event recording and archiving, customize branding, provide transcriptions, and more.
TelSpan was established to provide clients with “best-in-class” conferencing and communications technologies and offers a full line of web, audio and video conferencing solutions as well as online registration, streaming, and other communications services. Concierge Event Management Services are a natural extension of TelSpan’s commitment to provide world class care to its clients.
Try TelSpan’s Concierge Event Service for yourself, save $50, and experience our E3 (Excellence Exceeding Expectations) service for yourself!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
News Release: January 3, 2012
Through January 31, 2012, TelSpan is offering 20% off on prepaid annual TelSpanVenue web conferencing licenses.
TelSpanVenue is the premiere solution for webinar, webcasting, and web conferencing needs for audiences up to 1200 participants. Combining web, audio, and video conferencing in one robust platform allows users to easily manage their online meetings, give presentations, and share documents while interacting with their audience. No downloads are required to host or attend a webinar, only Adobe® Flash® Player is required. TelSpanVenue is cross platform and browser compatible making it easily accessible for a variety of participants.
TelSpanVenue is feature-rich, and offers high quality video, screen sharing, custom branding, up to six webcams, PayPalTM integration, surveys and testing, built-in registration and more. Participant interaction and engagement is increased with interactive features including instant messaging, annotation, white boarding, polling, and mood indicator feedback tools. A content library allows you to store your meeting content online, and accepts a wide variety of file types. Recording is available on-demand to allow you to archive your sessions for future use.
An online demonstration of TelSpanVenue is available here.
Clients who purchase a prepaid annual license in January, will save 20% on TelSpanVenue!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
News Release: December 15, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing and communications services recently conducted its Annual Client Survey. The survey gives TelSpan’s clients an opportunity to provide valuable feedback and ideas for new and enhanced products and services in the conferencing and communications arenas.
All those who completed the survey were entered into a grand prize drawing. This year’s winner is Amanda Bryant of the US Hunter Jumper Association. TelSpan is proud to present Ms. Bryant with a new iPodTouch.
In addition to the grand prize drawing, all those who completed the survey received a personal $5 Starbucks gift card.
This year’s survey results provided valuable data about the levels of service provided by TelSpan, and also allowed TelSpan to learn how better to serve clients as we look to expand future offerings.
To learn more about TelSpan, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
We have a client in the financial industry that regularly holds luncheons with a presentation to prospects about the services their firm offers. Realizing that they were missing out on additional prospects who were unable to physically attend for one reason another, this client reached out to TelSpan for assistance.
With a variety of platforms available, we were able to craft a solution enabling this client to broadcast out the audio portion of the event as well as the slide presentation, live over web and phone lines in real time. In this case, due to a lack of internet access at the luncheon facility, a TelSpan operator assisted offsite with pushing the slides for the remote audience, and coordinated the entire presentation with the speaker via the audio line. Remote attendees are able to access the presentation from anywhere with their pc and telephone.
Talk to us about how your next live event can reach an even larger audience!
Simulcast means “simultaneous broadcast” and refers to a program which is broadcast in multiple mediums. This great word may be applicable to your business!
We have found that a great many of our clients have a need to broadcast their live event in another manner. The great news is that there are a very wide variety of tools and platforms available on which to conduct your simulcast. We can help to customize the solution that works best for you.
Here is an example of a recent live event simulcast:
We had a client who needed to produce a live stream of a speaker. The client utilized the event facility’s on-site audio and video crew, who relayed a live audio/video feed to TelSpan. TelSpan created a customized website URL which was then made available to over 5000 members of the client’s organization. The clients simply clicked the link and were able to access the stream live. We are also providing this client with an archived recording of the event. They can offer this to their members year round via TelSpan’s platforms.
Next week we’ll look at another example.
Ways To Green Your Business (Part 3)
The past two weeks we talked about some small changes that your organization can implement in order to become greener.
Now let’s talk about conferencing. The great thing about using more conferencing within your organization, is that is has so many great benefits, besides just making your organization more green!
• Conferencing Saves Your Employees Time
Time saved by not travelling can be used with family and friend, increasing the satisfaction and morale of your employees.
• Conferencing Saves Your Organization Money
Savings are obvious through replacing airline and vehicle travel, hotel rooms, and lost productivity with conferencing, which is very inexpensive.
• Conferencing Greatly Reduces Carbon Emissions
Whether through reduced airline travel, vehicle commuting, or reduced office space, conferencing reduces carbon emissions. Air travel is currently one of the largest contributors to CO2 emissions.
• Telecommuting is Inherently Green
Telecommuting reduces not only travel carbon emissions, but can save energy as well. Organizations also benefit as studies show that telecommuters have increased productivity due to fewer distractions, and tend to work longer hours as they start their day earlier and end it later due to eliminating commuting time.
Conferencing solutions will never replace all in-person meetings, but even adding a small amount of conferencing to your organization’s mix will make you greener, save you time and money, and increase satisfaction of your employees. A true win/win!
News Release: November 1, 2011
From November 1 through December 31, 2011, TelSpan is offering a year-end promotion for all clients new to TelSpan’s services. All clients who have a first time usage on one of the promotional services between now and the end of the year will qualify for promotional rates and those rates will be locked in for 2012!
Promotional Pricing
For new clients who have their first TelSpan usage of a new service between November 1 and December 31, 2011, promotional rates will be locked in for 2012. Client must have a qualifying first use of each service in order to lock in each rate.
Reservationless Audio Conferencing 2.9 cents ppm
Q&A Audio Conferencing 14.9 cents ppm
TelSpanVenue Web Conferencing $36/mo. for 25 seat license
Try TelSpan’s conferencing services now, lock in our best rates ever, and experience our E3 (Excellence Exceeding Expectations) service for yourself!
To learn more about this offer and eligibility requirements, please visit www.telspan.com or call 800-800-1729.
It seems that in this day and age, the abundance of information on the worldwide web should make finding and selecting products, services and vendors easier than ever before. In reality though, I am often finding myself in information overload!
Let’s take an example. You want to begin web conferencing and you are looking for a vendor. Should be easy right? Well, it is easy to find web conferencing vendors, easy to find information about them, but not so easy to filter through all the information to make a selection. Here’s are some things to consider:
1. Pricing and Affordability
How is the service priced and what works best for you? Is an annual contract required? Do the terms and conditions indicate in the fine print, that your price may be increased at any time with no notice? Can you cancel the contract with no penalties? Do you use infrequently and if so would a “pay only for what you use” model be better for you?
At TelSpan we don’t require contracts, don’t have hidden price increases, and have a selection of payment options including an “all you can use” monthly plan, a “pay only for what you use” plan, and special plans for large conferencing events.
2. Features
What features are important to you? Which do you think you’ll actually use? More importantly, is the platform customizable to only display the features you want? Web conferencing platforms are constantly becoming more feature-rich. Common features today include webcams, ability to play video and mp3 files into the meeting, whiteboard, annotation, chat, polling, built-in registration, and more. Take a little time to consider what is most useful for you.
Our TelSpanVenue web conferencing platform offers all the latest features, but gives you the flexibility to customize your use of the tool.
3. Ease-of-Use
This is the big one isn’t it? If it’s not easy for you and your participants to use, then what good is it to you? Test drive platforms to evaluate this for yourself. I can almost guarantee you that all of them will advertise themselves as easy-to-use. Are they? Along the same lines, does the vendor offer demonstrations and trainings? Are they only available on their website in recorded form or will a live person assist you and train you to use the platform in the way that fits your needs?
At TelSpan, we offer both recorded and live demos and trainings. We have a full team of web support specialists available to assist you in any way. Many vendors don’t.
4. Variety of Offerings
Lastly, I would consider the offerings of your vendor. Many web conferencing vendors only offer web conferencing. If you want to actually have audio with your web conference, they may tell you to set that up yourself or will ask you to use a partner vendor. Why would you want to use two or more vendors for the same meeting? If you need additional services such as audio conferencing, recording and archiving, registration or event planning, select a vendor who can offer you all this with “one stop shopping”.
At TelSpan, we pride ourselves in offering a full selection of conferencing and communications solutions. We specialize in customizing solutions to meet each client’s unique needs.
Happy hunting!
Several weeks ago during a conversation about what I do at work, I had someone ask me with a straight face if as an operator I plugged people in and out of their conferences. I received a good chuckle out of this perspective. Mostly because I was picturing a woman with her Victorian Updo literally plugging wires in and out of a large switch board, and knowing the next direction this conversation would take would be about party lines. But, at the same time I realized that not everyone, probably not even most of our everyday clients knows how we really function and the technology and tools we use.
I could provide you with all the technical terminology, but I can assure you that I am not completely sure what all of it means, so in an attempt not to lose everyone through this post, I will keep this simple.
At TelSpan, we are equipped with a variety of conferencing bridges. In the audio conferencing world, a bridge is a piece of technology that serves as a point of connection for multiple individuals joining a single call, handling multiple calls from multiple organizations at once. In all reality, we never have to physically touch a line for it to connect to a conference call; our bridges do all the work. The only time your line would be ‘touched’ would be when a call participant has requested assistance from an operator, or if there was difficulty with a line entering a conference. And when I say touched, I mean touched by a mouse, on a computer. All of our bridges have a physical presence on a server, but what we work with is a real-time visual composition on a computer screen. When we assist someone trying to enter a conference we literally drag and drop and icon representation of their line to their desired location and viola, they enter their conference.
TelSpan allows conference participants to connect via TDM, SIP, and VoIP connections, no plugs required. A TDM connection in this case would be a standard phone line, where a SIP connection is a line that starts from a standard phone connection and then along the way to its destination is altered. For example, if you are in Boston and need to dial into a conference call, you could dial a toll free number or dial a local Boston 857 number and not be charged long distance rates. It would be like making a call from Boston to Boston even though you would technically be calling Indianapolis, our conferencing headquarters. This same SIP principle holds true for our International Toll Free Numbers only with countries instead of cities. The most fascinating connection is VoIP. A Voice over Internet Protocol connection allows you to dial from an internet based phone and interact with our conferencing bridges and with all the other SIP and TDM connections. Who would have ever thought this was possible? But it is possible through today’s advanced technology and it happens every day.
In conclusion, I can promise you this; we have updated our hair, left the party lines to rest and are dedicated to providing you with the most up-to-date conferencing technology available.
News Release: September 27, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotion of Dan Keller to the newly created position of Vice President, TelSpan. In his new role, Mr. Keller will oversee the acquisition of conferencing clients as well as the improved retention and penetration of existing conferencing clients. TelSpan’s Sales, Marketing, Client Services, and Corporate Quality Care departments will now report directly to Mr. Keller.
Mr. Keller has been with TelSpan since 1997 and has assumed a variety of roles over the years including Client/Operator Services, Sales Manager, Client Quality Care Manager, and Director of Quality Care.
Keith E. Locke, President and CEO of TelSpan adds, “Mr. Keller has proven himself to be an outspoken defender of clients, and a practitioner of TelSpan’s E3 Service and is well qualified to lead TelSpan’s efforts towards greater growth in the conferencing business. With more than 14 years of service at TelSpan, Dan knows and serves our clients well, knows our processes in-depth, and motivates and trains our employees to our expected E3 service level. His previous contributions to our success are many, and we look forward to even more success in the future with Dan as our first Vice President.”
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
