School is almost out and summer is upon us. Memorial Day is almost here followed by the summer vacation months. Scheduling time off can be worrisome when you may have important client meetings, project planning sessions or committee meetings to attend.
Don’t worry. With audio and web conferencing solutions such as those provided by TelSpan, you can stay in touch and attend your meeting from anywhere in the world with a phone and/or an internet connection. Our operators will even be happy to dial out to you from your conference to easily connect you from any place at just the right time.
With no travel to and from your meeting, the disruption to your vacation will be minimal, and the peace of mind you will gain from keeping in touch will help you to relax.
Call TelSpan today at 800-800-1729 or visit us at www.telspan.com to learn how to stay connected during your next vacation.
I read in a recent article that one of TelSpan’s competitors has decided to cut their prices to be competitive with their two closest rivals. While I agree that price plays a pretty important part in every purchasing decision I make, as a consumer I have to acknowledge that there are many other things to consider.
When a provider offers you a service that seems comparable to one you have but at a much lower price, it goes without saying that you need to do your homework. If I am offering you something that seems too good to be true, don’t take the bait without really looking at what you will get for the money. Will this lower priced company be around when you have a problem? Will you talk to a machine to get answers or a real person? Will this company strive to get a solution for you from the very first person you talk to?
My goal every day is to exceed the expectations of TelSpan’s clients, and if there is any way possible, that means when you call, I will see your request through to its resolution. That is what TelSpan is built upon, and that is the promise we offer our clients (oh yeah, and at a great price!)
News Release: March 28, 2012
From April 1 through April 30, TelSpan, the Indianapolis-based provider of worldwide conferencing services is offering up to $25 off the first month’s invoice for first time audio conferencing users!
TelSpan offers a variety of audio conferencing services including reservationless access, Operator Assisted conferences, and audio events with a professional Q&A.
TelSpan offers:
• Professionally Trained Operators
• Dedicated Event Advisors
• Branded Toll-Free Numbers Available
• Guaranteed Reliability
• Industry Leading Client Service
• No Contracts, No Minimums
• Two Decades of Industry Experience
• Flat Rate International Options
Try TelSpan’s audio conferencing, save up to $25, and experience our E3 (Excellence Exceeding Expectations) service for yourself!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
You’ve done everything right. You saved the company a boatload of money by cutting the travel budget and implementing conference calling. You’ve set up your online registration account, so you can begin marketing your exciting webinars with the latest polling and video technology and making a profit from them. These are indeed wonderful things, but maybe there is something you’re missing….SECURITY.
Even though you may not think of it this way, your conference codes are something that could potentially be abused if they fall into the wrong hands. With the freedom and anonymity of reservationless calling, there is no way for your conferencing service provider to know if the people using your codes belong to your company, or if they are scammers who have been prowling the internet to find posted codes to use and make themselves a tidy profit. While we do have antifraud procedures in place, it is ultimately your responsibility to make sure you don’t post your conference codes out there on the internet for all to see.
If you want codes for your events that you can post, we can set up one time use codes that open for your event and close after the event is over. There is no chance of some random web scammer finding the code and using it later, because it is deactivated. SECURE!
So the moral of this story is this: keep your conference codes private and don’t post them on your website, Facebook page or other internet site. Anyone could see them and take advantage of you. If you need a one-time use code, call the TelSpan Client Service Professionals at 1-800-937-7726 and we will be happy to get it set up for your SECURITY and PEACE OF MIND.
Meeting via audio conference is a way to save yourself or your organization lots of money, but if it becomes a frustrating experience, is it really worth it? The answer to this question is not yes and not no, because you are asking the wrong question! Let’s break it down. It is definitely going to save you money when you don’t have to fly your associates and clients to meetings and brainstorming sessions. You don’t have to pay for lodging and you don’t even have to buy them lunch! Audio conferencing is a simple, economical way to get everyone together without leaving the comfort of their homes or offices. Do you have a sales person who is on the road all the time? He or she doesn’t have to miss the meeting! Simply have them dial in from whatever city they are staying in that day.
The key though, is know that following a few simple rules can make your audio conference more productive and stress free!
1. Have everyone call into the conference from a land line if possible. Poor mobile phone coverage can cause frustration and interruption in service.
2. Remind everyone that if they put the call on hold they may be playing soft rock or elevator music into the call. No fun!
3. Let your participants know that by using TelSpan’s *1 feature, they can mute and unmute their line as many times as they need to so no matter what is going on around them. Background noise does not have to be heard on the call.
4. Last but not least! TelSpan has operators waiting to help, so if there is a problem or disturbance on the call, press *0 and a real live operator will help you!
The quality of your conferences is of utmost importance to us; let TelSpan exceed your expectations!
Effective communication is a complex and multi-faceted process. Even when an audience cannot detect visual cues, their presence can still subtly influence the tone and tempo of the speaker. A great way for a speaker to create a more engaging experience is to be aware of the potential benefits or pitfalls of the non-audio aspects of presenting, even if such things are not immediately apparent to an audience who can only hear the speaker.
Smile – Facial expressions have a huge impact on tone. A serious expression will make your words sound slower and harsher while something as simple as a smile will inject enthusiasm and warmth to your tone.
Gestures - Even though your audience may not be able to see them, gestures will add emotiveness to your tone and make you sound more energetic.
Posture – Standing helps a speaker audibly project and give bold emphasis, while sitting speakers tend to be more relaxed and fluid. Sitting up straight will cause the speaker to sound more alert while leaning back will cause the speaker to speak lower and slower. Walking while speaking will tend to speed up the tempo of one’s speech.
Environment – If you are aesthetically comfortable you will project less stress or anxiety for your audience to pick up on. A comfortable chair, an organized desk, a colorful plant, piece of art, or pictures of loved ones or humorous things within sight can really make a difference to your mood and thus your tone.
Self-Awareness – Be aware of what your body is doing while you are speaking. A mirror can make one more cognizant of facial expressions. Watch the clock to make sure your tempo is not too slow or fast for the allotted time. Try some breathing and vocal exercises to increase your audible effectiveness.
Next time you are on a phone call or audio conference, try a few of the suggestions above, and then tell us what you think!
Event management at TelSpan is our promise to dedicate an Event Advisor to your Q&A event from start to finish. You will receive recommendations on the best products to use in order to achieve the most successful event possible. Assistance in the event setup stage, coordinating web training if necessary, and reviewing registration platforms are all included. A confirmation call to ensure your event is scheduled correctly and details are updated puts our client at ease.
On the day of your event, your dedicated head operator will dial out to you and your speaker(s) as VIPs for your pre-conference. During this time, our clients can provide us with any additional call requests as well as discuss last-minute items for the event flow. Your head operator will then provide a professional introduction to your audience and fluidly turn the call to the host/speaker(s) to begin the presentation. During the presentation, host, speakers, and participants have access to support at any time by pressing *0 on their touchtone phone. Q&A session(s) can be held throughout the call by verbally queuing the head operator. At the event’s conclusion, your operator will close the call for you and give you the option to post-conference. Within 24 hours of your event, you will receive a participant list as well as a recording (if previously ordered).
We recognize that when our clients select TelSpan, our service is a reflection upon them. We not only strive to provide great service to our clients, but our clients’ participants as well. Our goal is to provide E3 (“Excellence Exceeding Expectations”) service to everyone we speak with.
Let us manage your next event and see how our event management team can bring professionalism and success to your next conferencing event! Call us at 800-800-1729 to learn more.
Do you need to gather specific information from your participants such as address, phone number, and email addresses? Would you like to survey your registrants to be able to better market your future events? Do you charge for your events and/or sell products such as recordings? TelSpanVenue’s registration can do all of this and more!
TelSpanVenue is a web and video conferencing platform which offers live audio and video, document and screen sharing capabilities, interactive tools, and full branding. Included in this platform at no extra charge is a robust registration tool that gathers all of your required information, offers pre- and post-event survey capabilities, password protection, full reporting, and supports payment integration via PayPal.
Advertising links can be generated for use with email blasts, web sites, and social media sites, thus providing several avenues for registrant generation. Reports viewed prior to your event can ascertain if further marketing is required and if you are reaching your target demographic. Post-conference reports will provide you with the information on each participant who attended, allowing you to send them additional information. Payments can be taken via PayPal from participants with or without a PayPal account. In addition, reminders can be sent to participants, allowing them to be more prepared for your event.
A new world of opportunities can open up with the use of a tool as feature-rich as TelSpanVenue’s online registration platform. Talk with your TelSpan Inside Sales Representative today about how you can expand your marketing reach with online event registration today!
News Release: February 1, 2012
From now through February 29, TelSpan, the Indianapolis-based provider of worldwide conferencing and communications services is offering $50 off each Concierge Event Conferencing Package. Eligible events must take place between February 1 and February 29, 2012.
Understanding that the success of Conferencing Events is critical to the achievement of client goals, TelSpan launched its Concierge Event Management Service in 2011. This service was created to assist clients with the planning and execution of each Concierge Conferencing Event, allowing the client to focus on the event content. A TelSpan Event Concierge will handle all logistical details of each Concierge Event, including event technology selection, consultation on media presentation, event registration, coordination and training of speakers, PC compatibility testing, customization of introductions and scripting, facilitation of pre and post-event surveys, conduct roll call, other participant screening, and polling, provide event recording and archiving, customize branding, provide transcriptions, and more.
TelSpan was established to provide clients with “best-in-class” conferencing and communications technologies and offers a full line of web, audio and video conferencing solutions as well as online registration, streaming, and other communications services. Concierge Event Management Services are a natural extension of TelSpan’s commitment to provide world class care to its clients.
Try TelSpan’s Concierge Event Service for yourself, save $50, and experience our E3 (Excellence Exceeding Expectations) service for yourself!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
News Release: January 3, 2012
Through January 31, 2012, TelSpan is offering 20% off on prepaid annual TelSpanVenue web conferencing licenses.
TelSpanVenue is the premiere solution for webinar, webcasting, and web conferencing needs for audiences up to 1200 participants. Combining web, audio, and video conferencing in one robust platform allows users to easily manage their online meetings, give presentations, and share documents while interacting with their audience. No downloads are required to host or attend a webinar, only Adobe® Flash® Player is required. TelSpanVenue is cross platform and browser compatible making it easily accessible for a variety of participants.
TelSpanVenue is feature-rich, and offers high quality video, screen sharing, custom branding, up to six webcams, PayPalTM integration, surveys and testing, built-in registration and more. Participant interaction and engagement is increased with interactive features including instant messaging, annotation, white boarding, polling, and mood indicator feedback tools. A content library allows you to store your meeting content online, and accepts a wide variety of file types. Recording is available on-demand to allow you to archive your sessions for future use.
An online demonstration of TelSpanVenue is available here.
Clients who purchase a prepaid annual license in January, will save 20% on TelSpanVenue!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
