Studies show that during the recent recession customers are now re-examining their spending on virtually everything. In the past many vendors were not subject to this scrutiny and enjoyed loyalty from their clients for their good service and ongoing positive relationships. In the past customers rated loyalty to a vendor as very important, however in recent years price has begun to greatly trump all else.
In our Annual Client Survey we attempt to measure the loyalty of our clients. Remarkably, our 2010 survey results showed that 90% of those surveyed would recommend TelSpan to another organization. The likelihood of making a recommendation or referral is a strong measure of loyalty.
At TelSpan, E3 (Excellence Exceeding Expectations) Service is our number one goal. We feel it is the reason our clients continue to use TelSpan year after year, and continue to send us referrals in record numbers. In other words, E3 Service means TelSpan is loyal to you, the client, because we know loyalty is a two-way street!
• E3 Service means that when you utilize TelSpan for your event and conferencing needs, you will experience outstanding client service each and every day.
• E3 Service means that when our Quality Assurance Team becomes aware of a problem with your event, they will contact you about it before you contact them, sometimes when you weren’t even aware of the problem!
• E3 Service means you have a dedicated client service team available each and every day to help you with any questions you may have.
• E3 Service means that if you are holding events, you will have a TelSpan Event Advisor dedicated to assist you with the planning and execution of your event from inception to completion.
What does loyalty mean to you? What do you value in a vendor relationship? Let us know!
