TelSpan -Worldwide Conferencing

Studies show that during the recent recession customers are now re-examining their spending on virtually everything. In the past many vendors were not subject to this scrutiny and enjoyed loyalty from their clients for their good service and ongoing positive relationships.  In the past customers rated loyalty to a vendor as very important, however in recent years price has begun to greatly trump all else.

In our Annual Client Survey we attempt to measure the loyalty of our clients.  Remarkably, our 2010 survey results showed that 90% of those surveyed would recommend TelSpan to another organization.  The likelihood of making a recommendation or referral is a strong measure of loyalty.

At TelSpan, E3 (Excellence Exceeding Expectations) Service is our number one goal. We feel it is the reason our clients continue to use TelSpan year after year, and continue to send us referrals in record numbers.  In other words, E3 Service means TelSpan is loyal to you, the client, because we know loyalty is a two-way street!

• E3 Service means that when you utilize TelSpan for your event and conferencing needs, you will experience outstanding client service each and every day.
• E3 Service means that when our Quality Assurance Team becomes aware of a problem with your event, they will contact you about it before you contact them, sometimes when you weren’t even aware of the problem!
• E3 Service means you have a dedicated client service team available each and every day to help you with any questions you may have.
• E3 Service means that if you are holding events, you will have a TelSpan Event Advisor dedicated to assist you with the planning and execution of your event from inception to completion.

What does loyalty mean to you? What do you value in a vendor relationship? Let us know!

News Release: October 5, 2010

TelSpan Worldwide Conferencing is proud to announce their selection as the WIBC 5/3 Bank Small Business Spotlight award recipient for October.

Nominated by employee Angi Trapp, TelSpan was selected for its reputation for exceptional client service within the conferencing industry, employee training and development programs, and high levels of client satisfaction.   Headquartered in downtown Indianapolis, TelSpan offers a complete line of services including audio, web and video conferencing, online registration, streaming solutions and podcasting services, and has been serving clients worldwide for two decades.

News Release: July 2, 2010

TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently appointed Gwennetta Lewis as its new .  At TelSpan Ms. Lewis’ primary responsibilities will include managing TelSpan’s team of inside sales professionals and support staff, increasing productivity and revenues, improving sales procedures and processes, and implementing training and certification programs.  In this role, Ms. Lewis will work closely with Marketing and Business Development to increase sales of TelSpan’s conferencing and event services, including audio conferencing, web conferencing, video conferencing, streaming, and online registration services.

News Release: March 25, 2010

TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotions of Dan Keller and Bradford Bright to newly created positions within TelSpan WorldWide Conferencing.  Dan Keller has been appointed to the position of Director, Corporate Quality Assurance.  In his new role, Mr. Keller will be responsible for implementing, organizing, monitoring, and measuring quality improvement efforts throughout the company.  Mr. Keller’s wide ranging experience in TelSpan’s operational areas uniquely positions him to monitor, support, and improve all aspects of TelSpan’s business.  According to Keith Locke, TelSpan’s President and CEO, “TelSpan is dedicated to providing client service at the highest level possible, and having a Corporate Director responsible for Quality Assurance further demonstrates TelSpan’s commitment to the highest quality in the industry.”

Bradford Bright has accepted the newly created position of Manager, Client Services.  The newly created Client Services Department will encompass the client-facing operational areas of Operator Services, Web Services, and Event Advisors.  Mr. Locke adds, “Throughout his career at TelSpan, Bradford has demonstrated great dedication and attention to the needs of our clients.  This promotion is a mark of TelSpan’s confidence in Bradford’s abilities to motivate and to organize this new department for even greater efficiency, productivity, and E3 service.”  Mr. Bright says, “I am pleased to lead our new Client Services department towards our goal of ensuring that the conferencing experience of each and every TelSpan client is flawless.  Client Services will provide everything our clients need, from the finest operators in the industry, to professional event setup consultation, as well as friendly technical support.”

About TelSpan

Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences.  TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service.  For more information, please visit TelSpan’s website at http://www.telspan.com.

If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.

Webinars are a great way for associations and other organizations to add some extra income to their bottom line.  By charging a participant fee, webinars can easily pay for themselves, or become a source of additional revenue!

Here’s an example of how one of our association clients utilized our Event Services to add over $1200 in revenue with just one 90 minute Webinar with 30 attendees, each paying $75 to attend:

Let us know other ways you have utilized conferencing services to benefit your organization!

When your conferencing participants or speakers encounter an unexpected issue accessing your event, is someone there to assist?  Here’s what happened recently when a TelSpan conference speaker encountered an issue.

Last week, Dan Keller, our Director, Corporate Quality Assurance received a call.  The caller had recently been a speaker on a webinar facilitated by a TelSpan client.  Unfortunately, during the pre-conference, she experienced issues accessing the web conferencing platform due to security issues with her employer’s server.  She called Mr. Keller after the event  to personally inform him that she was completely surprised and greatly impressed with TelSpan’s follow-up with her regarding her web conferencing issues, especially since she was not a TelSpan client.  She thanked Web Services for his outstanding work, extreme professionalism, and the caring attitude he exhibited.  She also stated that TelSpan provided her with such great service that she is recommending that her employer begin using us as their conferencing provider!

At TelSpan, every employee is guided by our goal to provide E3 (Excellence Exceeding Expectations) service to each and every person with whom we come into contact.  When selecting a conferencing provider, prepare for the unexpected!

It is that time of year when we tend to reflect upon our successes and failures for the year, and realize all of the things we have to be thankful for.

Here at TelSpan we are thankful for our wonderful clients and for the trust they put in us to handle their critical conferencing and communications needs.  We are thankful for our employees, whose E3 (Excellence Exceeding Expectations) work ethic makes our clients’ calls as flawless as possible.  We are thankful that we have prospered during these tough economic times, while helping our clients save money and increasing productivity.    We are thankful for the wonderful country we live in, and for the freedoms and opportunities we are provided.

It is our hope that you will take a few moments this week to reflect upon the positive aspects of this year.  As always, please let us know whenever we may be of assistance to you.

It is that time of year when we tend to reflect upon our successes and failures for the year, and realize all of the things we have to be thankful for.

Here at TelSpan we are thankful for our wonderful clients and for the trust they put in us to handle their critical conferencing and communications needs.  We are thankful for our employees, whose E3 (Excellence Exceeding Expectations) work ethic makes our clients’ calls as flawless as possible.  We are thankful that we have prospered during these tough economic times, while helping our clients save money and increasing productivity.    We are thankful for the wonderful country we live in, and for the freedoms and opportunities we are provided.

It is our hope that you will take a few moments this week to reflect upon the positive aspects of this year.  As always, please let us know whenever we may be of assistance to you.

It is that time of year when we tend to reflect upon our successes and failures for the year, and realize all of the things we have to be thankful for.

Here at TelSpan we are thankful for our wonderful clients and for the trust they put in us to handle their critical conferencing and communications needs.  We are thankful for our employees, whose E3 (Excellence Exceeding Expectations) work ethic makes our clients’ calls as flawless as possible.  We are thankful that we have prospered during these tough economic times, while helping our clients save money and increase productivity.    We are thankful for the wonderful country we live in, and for the freedoms and opportunities we are provided.

It is our hope that you will take a few moments this week to reflect upon the positive aspects of this year.  As always, please let us know whenever we may be of assistance to you.