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Audio Conferencing (6)

TelSpan Audio Q&A Service (video)

Learn more about the advantages of TelSpan's Q&A Audio Conferencing Service, versus how your call may turn out if you choose to manage your Q&A yourself!

Published in Audio Conferencing

TelSpan Reservationless Conferencing Features

Available Features Can Include:

Branding
Custom greetings specific to your organization or event can be recorded and used to greet callers.
Broadcast
This type of audio conference is best for presentations or announcements, where you desire the audience to be muted while only selected individuals are able to speak.
Dedicated Dial-in Numbers
Toll-free dial-in numbers can be created specific to your account.
Enter/Leave Tones
Audible tones denote when participants enter or leave the audio conference.
First Hold
With this feature, all participants enter the conference on “Music Hold”. Upon host/moderator entry, all participants are live.
Locked Conference
This option enables the conference host/moderator to block additional participants from entering the audio conference.
Playback
Access a previously recorded audio conference by calling a specified toll-free number and entering your unique six-digit recording reference number.
Polling
Conduct a poll during your audio conference, where participants respond via their touchtone telephone keypad. An Operator then shares the results with the entire audience or with just the host/moderator.
Recording and Archiving
Full and edited recording services are available, with the archiving options of CD or electronic download. Your recording account will retain 14 recordings up to 30 days.
Roll Call
This feature requires participants to provide their name upon entering the call. An enhanced feature is also available where participants are announced into and out of the call. At any point the host/moderator is able to listen to the recording of names to identify attendees.
Conference Management Menu
This menu allows you to access key features and perform important functions via your touchtone telephone keypad during your conference.
Transcription Services
Instead of taking notes, request a typed hard copy or electronic data file of your conference.

Please be sure to speak to your TelSpan representative about the features you desire on your next conference.

Published in Audio Conferencing

Reservationless Audio Conferencing

When you need to audio conference on-demand, TelSpanDirect allows you and your participants to meet 24/7 without any scheduling or reservations. Enhance your audio conferencing experience with any of TelSpanDirect’s features, and know that TelSpan’s professional operators are always a keypad touch away to assist you with your conferencing needs.

Reservationless Audio Conferencing Includes:

Branding
Customize your greeting on your own toll-free number
Broadcast
Mute your audience if you desire
Online Conference Management
Manage your conference from your desktop
Dedicated Dial-In Numbers
Toll free number specific to your organization
Electronic Downloads
wav or .mp3 file of your recorded conference can be made available
First Hold
Place participants on “Music Hold” as they enter
Conference Locking
Host can lock the conference
Polling
Survey participants during your conference
Roll Call
collect participant data upon entry

TelSpanDirect Reservationless Conferencing Features

Published in Audio Conferencing

Operator Assisted Conferencing Features

Dial-Outs
A TelSpan Operator can dial out to you or to your participants to bring you or them into the conference. This feature provides additional convenience for you and your participants.
Participant Data Collection
As participants enter your call, TelSpan Operators can gather their names and/or company affiliations. At the conclusion of the conference, a list of this information can be sent to the host.
Polling Sessions
A TelSpan Operator can manage a polling session, where questions are answered by touchtone keypad and results are communicated by the Operator to either the entire group or to just the host.
Question and Answer Sessions
A TelSpan Operator introduces speakers and facilitates a structured Question and Answer session at any designated point during the conference.
Quality Assurance Monitoring
As a part of our standard quality assurance process, TelSpan Operators are always monitoring lines to ensure clarity.
Audio and/or Web Conferencing Live Monitoring
If requested, a TelSpan Operator can act as a silent participant for the duration of your important event to immediately answer any questions you might have or to perform any functions you desire.
*0 Operator Availability
The “star 0” feature is available within your audio conference at any point during your call. When you press *0, you are able to speak privately with an Operator who will answer any questions you may have.

Learn how TelSpan's highly trained, professional operators can make the difference on your next critical conferencing event!

To Request An Operator Assisted Conference:

At least three business days prior to your event, call 800.937.7726 and request the type of conference or service you need.
Provide the TelSpan Operator with the required information for that service (Speaker names, phone numbers, polling questions, etc.). The Operator will instruct you on what information is needed.
Receive documentation on your conference confirming the event details you requested and describing how the event will take place.

To learn more please call 800‑800‑1729 or request more information.

Published in Audio Conferencing

Operator Assisted Audio Conferencing

Don’t let a conferencing provider try to fit you into one of their audio conferencing solutions. Let TelSpan’s team customize a solution to fit your needs. TelSpan offers a team of professionals to assist you with your conferencing needs. From Event Advisors to professional operators, let us show you the high-touch client service that puts us above the competition. From moderating important Q&A sessions, to monitoring lines for clarity, to collecting customized roll call information and providing you with reports after your event, TelSpan is ready to help.

From educational events to investor relations calls, TelSpan has nearly two decades of experience to offer you and your participants.

If the feature you need is not listed, just ask us!

TelSpan Operator Assisted Audio Conferencing Includes:

Branding – Customize your greeting on your own toll-free number.
Dial Outs– An operator can dial out to you or your participants if you desire.
Live Conference Monitoring– If you desire, an operator can be dedicated to your call.
Participant Data – Operators can collect name and/or company affiliations of your participants.
Conference Locking – Host can lock the conference.
Polling – An Operator can manage a pool of your participants and communicate the results as you desire.
Q&A Session – Have an Operator professionally moderate a Q&A session between your speaker and participants.
Recording/Archiving – Available upon request for all conference calls.
Web Conferencing – If you wish to add a visual component to your audio conference, our staff will be happy to assist you.

TelSpanDirect Operator Assisted Conferencing Features

Published in Audio Conferencing

Audio Conferencing Service

From reservationless conferencing to customized audio events run by professional operators, TelSpan has an audio conferencing solution to fit your specific needs. TelSpan’s operators and Event Advisors are ready to do whatever it takes to make your next audio conference perfect.

Whether you need simple reservationless conferencing, a customized operator assisted conference call, or both, TelSpan is ready to customize a solution to fit your needs.

TelSpan Offers:

Professionally Trained Operators
Dedicated Event Advisors
Branded Toll-Free Numbers Available
Guaranteed Reliability
Industry Leading Client Service
No Contracts, No Minimums
Two Decades of Industry Experience
Customized Conferencing Solutions

Reservationless Audio Conferencing

When you need to audio conference on-demand, our reservationless solutions allow you and your participants to meet 24/7 without any scheduling or reservations. Enhance your audio conferencing experience with any of the available features, and know that TelSpan’s professional operators are always a keypad touch away to assist you with your conferencing needs.

Reservationless Audio Conferencing Can Include:

Branding

Customize your greeting on your own toll-free number.

Broadcast

Mute your audience if you desire.

Online Conference Management

Manage your conference from your desktop.

Dedicated Dial-In Numbers

Toll free number specific to your organization.

Electronic Downloads

Your recorded conference can be downladed as .wav or .mp3 files .

First Hold

Place participants on “Music Hold” as they enter.

Conference Locking

Host can lock the conference.

Polling

Survey participants during your conference.

Roll Call

collect participant data upon entry.

Operator Assisted Conferencing

For your critical conferences, consider an audio conferencing event run by a professional operator. TelSpan can customize an audio conferencing solution to fit your specific needs. TelSpan’s operators and Event Advisors are ready to do whatever it takes to make your next critial audio conferencing event perfect.

TelSpan Operator Assisted Audio Conferencing Includes:

Dial Outs

An operator can dial out to you or your participants if you desire.

Live Conference Monitoring

If you desire, an operator can be dedicated to your call.

Participant Data

Operators can collect name and/or company affiliations of your participants.

Conference Locking

Host can lock the conference.

Polling

An Operator can manage a pool of your participants and communicate the results as you desire.

Q&A Session

Have an Operator professionally moderate a Q&A session between your speaker and participants.

Recording/Archiving

Available upon request for all conference calls.

Web Conferencing

If you wish to add a visual component to your audio conference, our staff will be happy to assist you.

Published in Audio Conferencing

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Learn More

1-800-800-1729

Client Services

1-800-937-7726

9.4¢ ppm!

TelSpan’s International Flat Rate Service allows participants to access your conference by dialing a local number in their country or region.

Mobile Accessible
Local Dial from Available Countries
One Flat Rate from all Available Countries
9.4 cents ppm charge, plus a monthly $5 International Flat Rate Access Fee

For a list of available countries and to learn more, Call 800-800-1729

Additional Audio Resources

Audio Conferencing Etiquette Guide

Monday, 16 February 2009 12:52 in Audio Conferencing

TelSpan Worldwide Conferencing

TelSpan, Inc. was founded in 1989 and located in Indianapolis, Indiana. TelSpan quickly became a leader in the audio conferencing industry by building a robust conferencing infrastructure and concentrating its efforts on client service. Over the last 20 years, TelSpan has continued to expand the use of it's proprietary conferencing bridges, to improve Audio Conferencing quality and introduced both Web conferencing, Video Conferencing, and events management as part of it’s conference call solutions strategy.

Today TelSpan’s commitment to worldwide conferencing and excellent client retention remains unchanged. TelSpan has continued to make investments in communication and telecom technology in addition to adding reservationless conferencing, operated assisted conferencing, online registration, podcasting, web streaming, webinars, training , dedicated 800 numbers, recording and archiving services, professional event advisors, TelSpanrayo video conferencing, and TelSpanExpress, a web collaboration or teleconference platform.