Have you ever wondered why some people are constantly being raved about by their customers when you practice great customer service techniques too?
At TelSpan, giving E3 service (Excellence Exceeding Expectations) is part of the fiber that makes up the fabric of our company. We want to leave people with more than they bargained for, but how does that happen? I think it happens by simply listening.
Now I’m not saying that this is the only key to great service, but it can take an ordinary experience and make it exceptional. Perhaps during an interaction with a customer, they mention something in passing that they would like to have happen. Is this thing a possibility even if it a stretch? Are you capable of making it happen, or can you provide something that will produce the result they are looking for? This is the time that you take that extra step and do everything in your power to fill that need your client has, even if they do not realize they mentioned it.
When you are dealing with a client, if you really listen and think outside your customer service box, great things can happen. Just because it is not something you normally do, there is no reason you can’t try it~ your customers will rave about you if you do!
