TelSpan -Worldwide Conferencing

Part one in a series

At TelSpan we specialize in high-touch, critical conferencing events.  But what is a conferencing event?  You are probably familiar with reservationless audio conference calls, and possibly even web conferences, but a conferencing event takes conferencing to the next level.  When your conference combines two or more technologies, involves a large number of participants, and needs to be professionally planned and executed, a conferencing event is in order. 

Conferencing events are great for high profile calls such as Investor Relations Calls, Virtual Training and Educational Events, Public Relations Events, and Crisis Communications Events. In these types of conferences, it is crucial that the organization presents a professional image to their constituents.  Having an operator on the call to make introductions, manage the participants and noise level, and conduct a professionally run Q&A can boost your organization’s image and credibility.

A TelSpan Event Advisor will assist you with the complete planning and execution of your event, and an Event Operator will ensure your conference is flawless and professional.    Depending on your needs, a combination of online registration, operator assisted audio, web conferencing, and even streaming may be utilized.

In my next post we’ll begin to explore the different components of a successful conferencing event.

Webinars are a great way for associations and other organizations to add some extra income to their bottom line.  By charging a participant fee, webinars can easily pay for themselves, or become a source of additional revenue!

Here’s an example of how one of our association clients utilized our Event Services to add over $1200 in revenue with just one 90 minute Webinar with 30 attendees, each paying $75 to attend:

Let us know other ways you have utilized conferencing services to benefit your organization!

When your conferencing participants or speakers encounter an unexpected issue accessing your event, is someone there to assist?  Here’s what happened recently when a TelSpan conference speaker encountered an issue.

Last week, Dan Keller, our Director, Corporate Quality Assurance received a call.  The caller had recently been a speaker on a webinar facilitated by a TelSpan client.  Unfortunately, during the pre-conference, she experienced issues accessing the web conferencing platform due to security issues with her employer’s server.  She called Mr. Keller after the event  to personally inform him that she was completely surprised and greatly impressed with TelSpan’s follow-up with her regarding her web conferencing issues, especially since she was not a TelSpan client.  She thanked Web Services for his outstanding work, extreme professionalism, and the caring attitude he exhibited.  She also stated that TelSpan provided her with such great service that she is recommending that her employer begin using us as their conferencing provider!

At TelSpan, every employee is guided by our goal to provide E3 (Excellence Exceeding Expectations) service to each and every person with whom we come into contact.  When selecting a conferencing provider, prepare for the unexpected!

One of the great benefits of online systems is the ability to record and archive your event for future use.  Create training or educational libraries by recording your events and archiving them.  Those who wish to review the materials again, those who were unable to attend the original session, or those who join your organization at a later time can view these archived sessions on demand.   You can even charge and collect a fee for archived event viewing, creating another revenue stream for your association.

Today’s organizations find they can do so much more, with less time, money and effort, by utilizing online training and education.  Use the latest technology to streamline your programs, enhance your offerings to your members, expand your reach, save money, and even possibly generate revenue!

Implementing an online training and education program is easier than you think!

Contact us for more information. 1-800-800-1729

Use Online Training and Education to Increase Member Satisfaction

Imagine how easy and cost efficient it could be to connect with your members via conferencing platforms, whether audio and/or web, in order to bring them the latest updates in your industry, or to offer them free or reduced-cost training on important issues.  This is a way to really add value to your members and increase their satisfaction.  Member retention is increased when the training and educational services you provide become integral to your member’s personal and professional success, and who isn't concerned about growing and retaining members?

Today's online tools allow for collaboration through polling, chatting, live conversation, and desktop sharing.  Many associations have found that the interaction of the group is actually increased when meeting online, compared to those who attend in a lecture setting.  Allowing your members to interact and collaborative gives them a feeling of investment in the communications process.  Friendships and other relationships are facilitated.  Just another way to add value to your membership!

Have you considered reasons why your members may be seeking online training and educational programs?  Here are some of those reasons!

1) Increase Time-to-Competency
Online programs allow you to bring your staff and members up to date as quickly as possible.  Utilizing virtual training and education methods allows you to schedule updates on-demand, and more frequently if needed.  Frequent, timely information will increase the overall competency of your audience, making them the experts in their fields.  Can you say "Membership Value"?!

2) Strengthen Relationships
Become a strategic partner in the success of your members.  Use online methods to bring information on changing laws, regulations, and other timely information to your members before others do.  Establishing yourself as the “go-to organization” for information cements you as the organization of choice for your members.  Information adds value to any relationship.

3) Increase Revenue
Create revenue-generating opportunities for your association by charging a fee for training and education.  Associations strive to maintain relevance in today’s world.  Those who are successful have discovered the rewards of offering education, training, and information as a value-add to their members.  The benefits are many.  Associations benefit from the non-dues revenue, increasing membership, and member retention.  Members benefit from low-cost information, training, and continuing education units, often required for their job, certification or license.  Associations today are fighting for membership dollars.  Those who provide online services will rise above their competitors as they increase the value of their membership.  Some programs may even be offered at no-charge or minimal charge to members when underwritten by a vendor or other sponsor.

In these challenging times. Everyone needs to consider programs that are easy to implement, and which increase bottom line revenue and add value to members.  We at TelSpan are ready to help!