News Release: February 1, 2012
From now through February 29, TelSpan, the Indianapolis-based provider of worldwide conferencing and communications services is offering $50 off each Concierge Event Conferencing Package. Eligible events must take place between February 1 and February 29, 2012.
Understanding that the success of Conferencing Events is critical to the achievement of client goals, TelSpan launched its Concierge Event Management Service in 2011. This service was created to assist clients with the planning and execution of each Concierge Conferencing Event, allowing the client to focus on the event content. A TelSpan Event Concierge will handle all logistical details of each Concierge Event, including event technology selection, consultation on media presentation, event registration, coordination and training of speakers, PC compatibility testing, customization of introductions and scripting, facilitation of pre and post-event surveys, conduct roll call, other participant screening, and polling, provide event recording and archiving, customize branding, provide transcriptions, and more.
TelSpan was established to provide clients with “best-in-class” conferencing and communications technologies and offers a full line of web, audio and video conferencing solutions as well as online registration, streaming, and other communications services. Concierge Event Management Services are a natural extension of TelSpan’s commitment to provide world class care to its clients.
Try TelSpan’s Concierge Event Service for yourself, save $50, and experience our E3 (Excellence Exceeding Expectations) service for yourself!
To learn more about this offer, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
The use of video is becoming critical for organizations to reach businesses and consumers alike. Few organizations utilize video to its full capability which would increase efficiency and productivity. Consider the amount of information delivered in a single presentation or seminar. A large amount of that valuable content is lost after the initial delivery. Not only do recipients lose some of the message you were trying to deliver, but many times there is no effective way to review or share it.
Incorporating video into your organization’s communication plan has become much easier and is expected more now than ever. Cost, storage demands, and content delivery issues are being resolved through technological advancements. Even if organizations are engaging in online videos, it is not often that they are successfully reaping the full benefit without professional execution. With the expertise and dedication to quality TelSpan’s Video Production Team offers, an organization can transform its content into usable, valuable, business intelligence, resulting in exponential savings and productivity.
At TelSpan, we can work with you to create inventive ideas and achieve your company’s video goals. Call us now for a free consultation and customized video project quote!
News Release: December 15, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing and communications services recently conducted its Annual Client Survey. The survey gives TelSpan’s clients an opportunity to provide valuable feedback and ideas for new and enhanced products and services in the conferencing and communications arenas.
All those who completed the survey were entered into a grand prize drawing. This year’s winner is Amanda Bryant of the US Hunter Jumper Association. TelSpan is proud to present Ms. Bryant with a new iPodTouch.
In addition to the grand prize drawing, all those who completed the survey received a personal $5 Starbucks gift card.
This year’s survey results provided valuable data about the levels of service provided by TelSpan, and also allowed TelSpan to learn how better to serve clients as we look to expand future offerings.
To learn more about TelSpan, please visit www.telspan.com or call 800-800-1729.
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
We have a client in the financial industry that regularly holds luncheons with a presentation to prospects about the services their firm offers. Realizing that they were missing out on additional prospects who were unable to physically attend for one reason another, this client reached out to TelSpan for assistance.
With a variety of platforms available, we were able to craft a solution enabling this client to broadcast out the audio portion of the event as well as the slide presentation, live over web and phone lines in real time. In this case, due to a lack of internet access at the luncheon facility, a TelSpan operator assisted offsite with pushing the slides for the remote audience, and coordinated the entire presentation with the speaker via the audio line. Remote attendees are able to access the presentation from anywhere with their pc and telephone.
Talk to us about how your next live event can reach an even larger audience!
Simulcast means “simultaneous broadcast” and refers to a program which is broadcast in multiple mediums. This great word may be applicable to your business!
We have found that a great many of our clients have a need to broadcast their live event in another manner. The great news is that there are a very wide variety of tools and platforms available on which to conduct your simulcast. We can help to customize the solution that works best for you.
Here is an example of a recent live event simulcast:
We had a client who needed to produce a live stream of a speaker. The client utilized the event facility’s on-site audio and video crew, who relayed a live audio/video feed to TelSpan. TelSpan created a customized website URL which was then made available to over 5000 members of the client’s organization. The clients simply clicked the link and were able to access the stream live. We are also providing this client with an archived recording of the event. They can offer this to their members year round via TelSpan’s platforms.
Next week we’ll look at another example.
Ways To Green Your Business (Part 3)
The past two weeks we talked about some small changes that your organization can implement in order to become greener.
Now let’s talk about conferencing. The great thing about using more conferencing within your organization, is that is has so many great benefits, besides just making your organization more green!
• Conferencing Saves Your Employees Time
Time saved by not travelling can be used with family and friend, increasing the satisfaction and morale of your employees.
• Conferencing Saves Your Organization Money
Savings are obvious through replacing airline and vehicle travel, hotel rooms, and lost productivity with conferencing, which is very inexpensive.
• Conferencing Greatly Reduces Carbon Emissions
Whether through reduced airline travel, vehicle commuting, or reduced office space, conferencing reduces carbon emissions. Air travel is currently one of the largest contributors to CO2 emissions.
• Telecommuting is Inherently Green
Telecommuting reduces not only travel carbon emissions, but can save energy as well. Organizations also benefit as studies show that telecommuters have increased productivity due to fewer distractions, and tend to work longer hours as they start their day earlier and end it later due to eliminating commuting time.
Conferencing solutions will never replace all in-person meetings, but even adding a small amount of conferencing to your organization’s mix will make you greener, save you time and money, and increase satisfaction of your employees. A true win/win!
Last week we talked about some small changes that your organization can implement in order to become greener.
Here are a few more ideas to consider:
1. Maximize the efficiency of your computer systems. Computers in the business sector unnecessarily waste $1 billion worth of electricity per year. Turn off your computer and the power strip when you leave for the day. (Be sure your IT department doesn’t need the computer to be on in order to run backups or other maintenance.) During the day set your computer to go to sleep automatically during short breaks. Screen savers do not save energy! Sleep mode does!
2. Change your purchasing habits. Purchase office supplies and furniture made from recycled materials.
3. Change your eating habits. Bring your own coffee mug and dishware and reuse them for office meals, or ask your organization to provide reusable dishes, silverware, and coffee mugs. Provide filtered drinking water in order to eliminate bottled-water waste.
4. Make your office healthier. Brighten your office space with live plants, which help reduce indoor pollution. Switch to nontoxic cleaning products.
Next week we’ll discuss more tips for Greening Your Business!
Several weeks ago during a conversation about what I do at work, I had someone ask me with a straight face if as an operator I plugged people in and out of their conferences. I received a good chuckle out of this perspective. Mostly because I was picturing a woman with her Victorian Updo literally plugging wires in and out of a large switch board, and knowing the next direction this conversation would take would be about party lines. But, at the same time I realized that not everyone, probably not even most of our everyday clients knows how we really function and the technology and tools we use.
I could provide you with all the technical terminology, but I can assure you that I am not completely sure what all of it means, so in an attempt not to lose everyone through this post, I will keep this simple.
At TelSpan, we are equipped with a variety of conferencing bridges. In the audio conferencing world, a bridge is a piece of technology that serves as a point of connection for multiple individuals joining a single call, handling multiple calls from multiple organizations at once. In all reality, we never have to physically touch a line for it to connect to a conference call; our bridges do all the work. The only time your line would be ‘touched’ would be when a call participant has requested assistance from an operator, or if there was difficulty with a line entering a conference. And when I say touched, I mean touched by a mouse, on a computer. All of our bridges have a physical presence on a server, but what we work with is a real-time visual composition on a computer screen. When we assist someone trying to enter a conference we literally drag and drop and icon representation of their line to their desired location and viola, they enter their conference.
TelSpan allows conference participants to connect via TDM, SIP, and VoIP connections, no plugs required. A TDM connection in this case would be a standard phone line, where a SIP connection is a line that starts from a standard phone connection and then along the way to its destination is altered. For example, if you are in Boston and need to dial into a conference call, you could dial a toll free number or dial a local Boston 857 number and not be charged long distance rates. It would be like making a call from Boston to Boston even though you would technically be calling Indianapolis, our conferencing headquarters. This same SIP principle holds true for our International Toll Free Numbers only with countries instead of cities. The most fascinating connection is VoIP. A Voice over Internet Protocol connection allows you to dial from an internet based phone and interact with our conferencing bridges and with all the other SIP and TDM connections. Who would have ever thought this was possible? But it is possible through today’s advanced technology and it happens every day.
In conclusion, I can promise you this; we have updated our hair, left the party lines to rest and are dedicated to providing you with the most up-to-date conferencing technology available.
News Release: September 27, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotion of Dan Keller to the newly created position of Vice President, TelSpan. In his new role, Mr. Keller will oversee the acquisition of conferencing clients as well as the improved retention and penetration of existing conferencing clients. TelSpan’s Sales, Marketing, Client Services, and Corporate Quality Care departments will now report directly to Mr. Keller.
Mr. Keller has been with TelSpan since 1997 and has assumed a variety of roles over the years including Client/Operator Services, Sales Manager, Client Quality Care Manager, and Director of Quality Care.
Keith E. Locke, President and CEO of TelSpan adds, “Mr. Keller has proven himself to be an outspoken defender of clients, and a practitioner of TelSpan’s E3 Service and is well qualified to lead TelSpan’s efforts towards greater growth in the conferencing business. With more than 14 years of service at TelSpan, Dan knows and serves our clients well, knows our processes in-depth, and motivates and trains our employees to our expected E3 service level. His previous contributions to our success are many, and we look forward to even more success in the future with Dan as our first Vice President.”
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
News Release: September 22, 2011
TelSpan, the Indianapolis-based provider of worldwide conferencing services, recently announced the promotion of Kathryn Woodward to Manager, Client Services. Ms. Woodward has been with TelSpan since 2006 and during her tenure has exhibited a superior E3 work ethic and exceptional service to TelSpan’s clients while serving as an Operator, Supervisor, and Coach and Trainer for the Client Services Department.
The Client Services Department encompasses the client-facing operational areas of TelSpan, and Ms. Woodward will assume responsibility for all Audio and Web Conferencing, Concierge Event Management, and Video Production Services worldwide. Previously, Ms. Woodward developed TelSpan’s three tiered Client Service Professional certification program and supervised the complete Audio Conferencing Client Experience. Dan Keller, Vice President, TelSpan adds, “Kathryn has shown extreme dedication to client care, and has demonstrated the ability to train TelSpan’s staff to provide the best service levels possible. Her breadth of knowledge of all of TelSpan’s services has provided us with great forward-thinking offerings and new product development. Kathryn is and has been a tremendous asset to TelSpan.”
Ms. Woodward adds, “I look forward to working closely with my team to increase the level of E3 service delivered to our clients each and every day. It is the goal of the Client Services Team to make conferencing as easy and effective as possible for our clients and their participants. It is an exciting time to be part of the Client Services Team, as we continue to roll out complimentary services to our core conferencing products, including Concierge Event Management and Video Production which can help our clients increase productivity, grow revenue, and enhance their image as a professional organization.”
About TelSpan
Founded in 1989, TelSpan is an Indianapolis-based primary provider of conferencing related services, including web, audio, and video conferencing, streaming, recording, online registration, and operator-assisted event and Q&A conferences. TelSpan focuses upon providing high quality conferencing services to organizations worldwide with guaranteed E3 (Excellence Exceeding Expectations) service. For more information, please visit TelSpan’s website at http://www.telspan.com.
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If you would like more information about this topic, please contact Marie Nolan at 800-600-6458 ext. 650 or e-mail Marie at nolanm@telspan.com.
